Everything merchants ask us before switching. If you don't see your question here, just reach out — we're happy to talk.
Most merchants are fully switched within 1–2 weeks. Some POS systems like Auto Repair Manager have a structured 4-week onboarding with training. We handle the paperwork, and your current processing stays active until the new setup is live — there's no downtime.
No. We use month-to-month agreements across all our programs. There are no early termination fees, no annual fees, and no cancellation penalties. If you want to leave, you leave. We'd rather earn your business every month.
It depends on the POS system. Some platforms like KwickPOS can run on your existing hardware. Others may require specific terminals. We'll tell you upfront during the consultation — no surprises. We also offer equipment purchase options and in some cases free terminal placement.
No. We keep your current processing active until the new system is tested and ready. The cutover happens seamlessly — typically over a weekend — so your business never misses a transaction.
A small service fee is added to the customer's transaction at checkout — transparently displayed on the terminal. You receive 100% of the sale amount. Your monthly processing cost is $0. This is fully compliant and used by thousands of merchants nationwide.
Card-present rates range from 2.0% to 2.3% + $0.10 per transaction. Card-not-present rates are custom quoted based on your volume and business type. No hidden markups, no PCI fees, no statement fees, no annual charges.
Yes. You can switch from customer-pays to merchant-pays (or vice versa) at any time. Some merchants even run different models at different locations or for different transaction types. We configure whatever works for you.
No. We eliminate PCI compliance fees, statement fees, batch fees, annual fees, gateway fees, account maintenance fees, and early termination fees. What you see in your proposal is what you pay. Period.
We start with your business type, daily workflow, and pain points. A restaurant needs different tools than a liquor store or a dispensary. We match your vertical with the POS platform built specifically for it — not the one that's cheapest for us to deploy.
We currently support 8+ POS platforms: KwickPOS (restaurants), Auto Repair Manager (automotive), Retail Cloud (retail/grocery), Korona POS (liquor/convenience), Greta POS (grocery), CannaPay (cannabis/CBD), GiveHub (nonprofits), R2M2 (hospitality), and SuiteNote (all-in-one).
Yes. Every POS implementation includes training for you and your staff. Some platforms offer video training portals, live Zoom sessions, and on-site setup. We make sure your team is comfortable before you go live.
Direct phone support from a real person who knows your account. No chatbots, no email-only support, no 48-hour ticket queues. When something breaks, you call us and we fix it.
Yes. We specialize in cannabis dispensaries, CBD shops, smoke shops, and other verticals that traditional processors decline. CannaPay's dual processor debit solution is built specifically for these merchants.
Yes. Our Software & Embedded Payments division helps software companies integrate payment processing directly into their platforms. We offer APIs, hosted checkout, semi-integrated POS terminals, and processing in the US, Canada, UK, EU, Australia, and New Zealand.